This is why their CEO gets 9 million per year ! Fleet Fuel Services | Element Fleet Fleet cards require using equipment that can support enhanced data. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Who do I contact? I have been instructed a different way to close the account each time I call. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Fraudulent? Wex Inc also agreed to payout other various costs related to the delay. Set the Validation type, which determines how the prompt must be entered by the card user. WEX, Inc. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). A fleet fuel card is a card used to purchase fuel from a gas station. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Find out more about WEX WEX FUEL CARDS Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Phillip created this website and has written over 1,000 articles regarding all things payments. Pumacard options Pumacard Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. If you have a business that requires traveling, this card is for you. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. For example, a Texaco fleet card can be used at Texaco locations. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. We also encourage merchants to check out our list of the providers of the best merchant accounts. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Choose Prompts in the top menu, then Update Prompts. The credit info for the selected contract appears below. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Im now on my 3rd time submitting the form to them. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Learn more about our monetization policies here. Furthermore, there are specific store-branded card networks offered by particular brands. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. * Required Field First Name * Last Name * Business Name * State / Province * This is our complaint on WEX, Inc. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. CANNOT STRESS THIS ENOUGH!! Don't Fall Into An Expensive Trap. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Fleet cards are mainly used for gas purchases, but they offer additional benefits. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. I still cant get Wex to just distribute my HSA to my new employer. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Get to know COBRA regulations and how they impact you | WEX Inc. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. They will not help you at all, I had no account number as I had no account. (See Look up card.). I thought this would be beneficial. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. After getting a charge of over $681 on a $3000 bill we called. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. This allows us to see the company through a different lens or perspective than we normally would. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. WEX appreciates the BBB bringing this to our attention. Wex and Voyager cards can be used at any participating gas station. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. They didnt send or email a notice that amounts were due. It is also a great way to encourage businesses to start spending again as many consider curtail spending. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. This type of billing is unethical at the very least. The company should have planned for this. The search results appear on the bottom of the screen. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Enroll to Use State Fleet Card for Fuel Purchases - California Description of Complaint: They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Ready for the ultimate credit card processing experience? Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited.