Was told that neither was possible because I didnt return them in the original shoe box! Date of experience: January 04, 2023. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. One very disappointed son this Xmas! Footasylum has collected 369 reviews with an average score of 1.86. . I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Footasylum exchanges are only available in the UK. Footasylum. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Take care!Thanks,Rebekah. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. I will always order with footasylum I am very happy with the service and products. Avoid this store at all costs. Please provide a valid proof of purchase. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. They have scribbled size 7 on it. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Ends: Mon 6 Mar 2023. Since Footasylum doesn't have a customer service number I had to text them. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. High performance sneakers, trending streetwear and exclusive product weve got you. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. They all fit perfectly. It goes against our guidelines to offer incentives for reviews. Free return by our courier service. Footasylum on the App Store Replies to negative reviews in < 24 hours. You will receive a verification email shortly. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. This will need to be done within 20-30 minutes of ordering. Shocking service avoid disappointment. We use dedicated people and clever technology to safeguard our platform. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Thank you for signing up to . However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Anyone can write a Trustpilot review. Make sure your order is unused and in original packaging and labels. Shoved the card machine into our face. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Thanks,Rebekah. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Great to hear that the parcel arrived so quickly. For all international returns outside of the UK, please visit our dedicated international returns page. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Ordered it on Monday and it was delivered on Tuesday. All rights reserved. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Courier. In just a few steps, we'll have it sorted. Manners cost nothing. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. They have sent them back to me and are refusing a refund. Verification can help ensure real people write reviews about real companies. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hey MattThanks for taking the time to leave us a review. Further Details. Thanks. 28 Feb. Up to 60% off at Footasylum during the half term sale. The North Face. I would definitely recommend and will be a returning customer. Up to 50% . That is great news about the fast delivery.We hope to see you again very soon. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Unable to get in touch with anyone from customer service to resolve issue. I ordered an item with Christmas delivery on 20th December and received an email confirmation. To contact the Footasylum customer service team, start a live chat on the website. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Christmas Delivery & Returns - Footasylum Tommy Jeans. This arrived within only two working days and all items were delivered intact and all there. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Code Expires. Ordered Nike trainers. This time, however, when I ordered, their courier choice was Yodel. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Ordered coats for 2 of my sons in the sale. You will be contacted by email to verify your review. Lancashire Thanks,Rebekah. Was looking everywhere but at her customers. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. AVOID THIS COMPANY!!!! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Looks like they have found the nearest spare tatty box to send them out in. We hope to see you again very soon. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund Ordered coats for 2 of my sons in the sale. Reordered again Sunday afternoon, Monday morning was here. Order placed Sunday afternoon and delivered Monday afternoon. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hey Getta,Thanks for leaving us a great review. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Email and text communication was prompt and efficient. By continuing to use this website, you agree to the use of Cookies. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. To break them up politely to ask for helpit was like I had sowrn at them. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Take care!Thanks,Rebekah. And would recommend to all my friends amd family. Leave this blank if you'd like to publish your review anonymously. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. They all fit perfectly. My son lost out on his Christmas presents as a result.