Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. The request was put in minutes before. These were sold from the originator which means there's no reason they couldn't have been refunded. I feel sorry for other customers who have lost a lot more money than we did. The company says it "provides a legit, safe and secure platform. I hate what you stand for. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. The office is amazing. Angel P helped me out. How has everyone's experience been with Vivid Seats? : r/phish - reddit Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Find out how we combat fake reviews. I do not expect Keillor to come back to Denver at his age. I have read many many complaints about the 'fake' guarantees. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. But, what I'm reviewing . I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. One arrived by mail with a "Lot 16" other was delivered electronically. Vivid Seats ranks 25thamong Ticketssites. When I go the tickets, I called the venue and was told they were not handicap. Vivid seats has been getting scammy lately. I have knee issues so very kind to help so we don't walk far. I bought tickets 2 months in advance. Top 2,153 SeatGeek Reviews - ConsumerAffairs B. Berlinda G. Today , California. Great service. I was terrified that I would not receive my tickets. The insurance was $65.82. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Do I need to print these tickets? Worst ticket platform that gives two sh*ts about their customers. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. They simply dont care. All for the seller, not for the customer. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. 100% buyer guarantee. The tickets were shown as $ 264. Products used:Tickets for an upcoming football game. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Vivid seats is such a scam!!! Long story short the ticket transfer did not go smoothly. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Top 2,652 Vivid Seats Reviews - ConsumerAffairs I was purchasing 3 tickets and wanted to make sure we are all seated together. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. We were also told that the tickets would show up within 48 hours on the event. + the only ticket rewards program around. Home | Ticket Purchase Settlement I purchased tickets to the motley Cre concert in Seattle in 2019. The support team was very friendly, knowledgeable about the event, and got me great seats. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Desired outcome: 5.5 Total Score. For more information about reviews on ConsumerAffairs.com please visit our Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid nor Ticketmaster seem to care about my issue. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. WONDERFUL Young Man. Good Grief. After setting up a ticket master account my tickets were sent to me. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I've had the same issue though my costs aren't that high. Sign up to receive our free weekly newsletter. I'm very disappointed in Vivid Seats. Disputed several times and no resolution till this day. With the plethora of ticket resell sites, this is one to avoid. There were no humans to talk to to get my tickets before the event started. Vivid Seats Reviews | Shopper Approved Thank you for sharing your feedback, Gregory. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Then allows the seller to change the date to the day of the event. Vivid Seats Reviews - vividseats.com - Review Centre Share your photos and videos with others to prove the truth of your words. The agent will be able to grant you a refund if your scheduled event has been canceled. I asked to print the tickets for my group but was told I had to use the electronic system. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Finally got my tickets and had a great time speaking to the very helpful gentleman. Anyone can write a Trustpilot review. Absolutely disgusting. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid Seats Reviews Vivid seats is horrible. We're serious about getting you to the live events that you love. Submit a complaint and get your issue resolved. Please do not purchase tickets through Vivid Seats - Tripadvisor Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Enjoy reading our tips and recommendations. Scammed!!! Vivid Seats is a trusted and reliable way to buy and sell tickets. Mark, your concerns are absolutely matter to us and we certainly value your feedback. What are "Email Delivery" and "Instant Download" tickets? Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Vivid Seats - Home - Facebook Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. She says no digital. How do I know I can trust these reviews about Vivid Seats? Full refund and apology for lack of ticket delivery. UNLV Rebels at Utah State Aggies 2x Football Tickets. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Report as inappropriate. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber Vivid Seats. Vivid Seats gets you the best seats in the house | CNN Underscored Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats has 450 employees. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please refund me the differance between what you charged me and what the tickets actually cost. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. and their online chat system is useless. It was smooth and I didn't have to do all re-ordering process again. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints They can see this but they refused to issue a refund. The seller sets the ticket price. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I will never ever purchase from Vivid seats again. We understand how this may be upsetting for you. I called before the event and after. I had listened to his show on the radio (and bought many of his books) for many years. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Vivid Seats Review for February 2023 | Best Ticket Brokers In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. They take your money, and you have no valid tickets. says they have a no refund policy unless the event is cancelled. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Working at Vivid Seats | Glassdoor I then twitted Customer Service and again advised these were upgrade. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Vivid Seats - Fraudulent agreement / promises made for a full refund We are filing fraud with the bank and reporting to the bbb. Never again. The Insurance is not included. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Well the day before the game which was 4 hrs from my home they quit responding to me all together. GAME WAS NEXT WEEK. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! First time using Vivid Seats to get tickets. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and The second time was one of my worst experiences trying to buy event tickets. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Just another company who still made money over COVID. Request to speak to a Vivid Seats agent. We are all set now and appreciate her cheerful assistance. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. My friends and I attend several differant venues and purchase tickets online. Terrible customer service. Yes. We paid about $500 for the tickets in total. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Erika, we always want to leave a positive impression on our fans. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Support : Vivid Seats Customer Support Eugene was very helpful with my questions. Refund of ticket price. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Claim it and get a lot of features. We absolutely value your feedback and apologize for the stress this may have caused you. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Suite 800. Unsubscribe easily. They refused to issue a refund as they said the tickets were sent via email. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard I never received the email and therefore never accepted the tickets. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. So, Vivid seats charged an additional $196. We paid $1,279.45 for these tickets. Cancellation Policy : Vivid Seats Customer Support Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. ColPhorbin 1 yr. ago September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. I had to call to verify that these seats are in fact in different rows one behind the other. A refund or seats in RTC4. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Called customer service and she said we have to fill out a form and wait. Ultimately, hung up on me. I was going to the AFC championship game and bought a parking pass from Vivid Seats. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Read more Comments: 0 This is clearly a loophole being used often by venues to protect these ticket scammers. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. It is never our intention to make our fans feel this way. Group tickets DO NOT need to have electronic tickets. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. New customers can take advantage of this exclusive discount offer! I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. 2. Get buying tips about Ticket Websites delivered to your inbox. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Here are 8 tips for writing great reviews. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. WRITE REVIEW. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I called Vividseats and was told there was nothing they could do. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. They deserve to go bankrupt as they cost me $800. When I went on their "live chat" to inquire, they didn't respond at first . Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. All they say is their sry, well so am I! Vivid Seats. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled.
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