I need to know what I'm paying for @ $128.21 monthly when I'm still expected to pay exchange fees. We want you to share your story, with both the good and the not-so-good. Interested in Palmera Vacation Club? membership takes 45 days to activate, 15 days after you can Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Still no return calls. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. We retained I even saw some stuff abour class action lawsuits. Share. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Read Also: Sale Of Vacation Rental Property. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Palmera Vacation Club Sales Executive Salaries in the United States Re: Palmera Vacation Club Respectfully, Member Services DepartmentPalmera Vacation Club. 2023 RCI, LLC. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. Get direct access to Palmera Vacation Club through official links provided below. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. We attended the 90 min presentation this past weekend in Hilton Head Island. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. And we prefer to vacation by ourselves instead of as a group. This post has been removed at the author's request. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. Palmera Vacation Club has resolved 1 complaints. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. BBB Business Profiles may not be reproduced for sales or promotional purposes. The most helpful contributions are detailed and help others make better decisions. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Sounds like your bases are covered. This business is not a member of Business Consumer Alliance. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. In reality, timeshares are not bad. We were still not interested. Nov 15, 2016. Others, however, ask you to pay big up front for some promised future benefit. The BBB has this "company" graded an F with a multitude of unresolved complaints. Palmera Vacation Club Reviews And Complaints - VacationTalk.net Sign up for free now, Sign up for free to participate on the website. View summaries of the complaint descriptions and responses. Write reviews, ask and respond to questions, Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Useful. Our credit is being held hostage by Palmera Time Share. Book by 8/15 for travel through 12/15/22. The product has changed into something that families, couples, and adults love. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. All Rights Reserved. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. It was basically, sorry sucker attitude. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. Hawaii TAT Broker ID #TA-023-193-6000-01. I called in late November and was told that my dates were not open to call again in January. Can any body help me? 602560941. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! Location. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Who do I contact??? Write reviews, ask and respond to questions, It's clear there is no intention of honoring that. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. He was not up front at all. We put down $1200 on our credit card and signed the financing paperwork for the rest. This post has been removed at the author's request. Login to participate on the website. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Others, however, pose a big financial risk. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". Box 7602, Hilton Head Island, SC 29938. Dont Miss: Hicv Vacation Package Kissimmee Fl. 213. Should I contact the finance company as well to let them know we have canceled the contract? Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature. Just went through a similar situation as you. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Some restrictions apply. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Now I have 2! Seller of Travel Reg. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. I'm tired of the lies. Unlimited Vacation Club - Members Only Please! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . *****. They lie right to your face and then remind you that nothing they say is legally binding! Hawaii TAT Broker ID #TA-023-193-6000-01 BCA has no information regarding government actions at this time. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. 'unethical behavior' I was verbally abused and threatened by staff member. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Is this your company? Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. They also verbally guaranteed us that Reviews are most valuable when they are original and unbiased. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Desired outcome: Load More; Browse for Rent Browse for Sale Add Your Property. Already have an account? Login. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Our records indicate the company failed to respond to the one complaint brought to its attention. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. We didn't start to look into it more until we got home Sunday night. No. Complaint Resolution Index (CRI) Explained. Like a free stay and Hilton money? Palmera Vacation Club | Hilton Head Island's Premiere Vacation Club the 2 timeshares we were trading in would be sold and that we Palmera Vacation Club Reviews | Glassdoor He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. We returned Must call to book. After the tour, we had to go back to the office and he kept trying to convince us. One thing I have now witnesses and everything was recorded just last year before COVID 19. we are convinced we made a BIG mistake and composed a letter to cancel the contract. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Hopefully the refund will post in a couple days! 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. At least I can dispute the credit card charges. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Our records indicate the company failed to respond to the one complaint brought to its attention. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. Check the spelling of your query. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. You May Like: What Is The Cheapest Caribbean Vacation. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Only a customer who has booked through Booking.com and stayed at the property in question can write a review. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. The guy then became upset and challenged us why we could base our decision based on something online. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Pay only $199USDon your exchange fee when you book select Orlando resorts. To learn more, check out our blog What is a Timeshare and How Does it Work? A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. I should be able to sue myself out of this contract since they did not sell my current time share. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Learn how the rating is calculated 1 complaint. Must call to book. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? All prices are based in U.S. dollars (USD). Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website The letter I sent via fedex was received by someone at PCV this morning. Mr sheldon kept on with his attack he threaten to f- up our credit. They lied about what the points would get us. All-Inclusive resorts may charge a mandatory all-inclusive fee. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Business Profile for Coral Resorts - Better Business Bureau Write reviews, ask and respond to questions, The room was filled with small desks and chairs each filled with potential buyers and their salesmen. After all, it's not their money but yours. The travel prices the salesman How many people normally accompany you? *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Working hours Sun 9:00 am - 5:00 pm The latest complaint timeshare fraud was resolved on Aug 04, 2017. Read full review of Palmera Vacation Club. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. Vacation Club. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? Thank you! Reverse and return back to what we had, and reimburse us for the waste of our time in full. I am old and cannot afford to pay for this time share. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. For a better experience, please enable JavaScript in your browser before proceeding. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Write reviews, ask and respond to questions, Other restrictions may apply. No. The comments included "So you like throwing your money away?this is money you already spend on your vacations". Palmera Vacation Club - Timeshares / Vacation Rentals Forum First off, I want to say that the people from Palmera are so hard to get ahold of. Initial Palmera Vacation Club complaints should be directed to their team directly. Creating memorable vacations for our members. At our age changing made sense if this transition occured. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. After purchasing, I was told to just click Book Me and schedule my trip. Some property-based clubs claim, or at least imply, that your membership is an investment. No travel service of real value is ever free. You May Like: Disney Vacation Club Rentals Grand Californian. Taxes, additional fees, and charges may apply. As a matter of policy, BBB does not endorse any product, service or business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. To be updated with all the latest news, offers and special announcements. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Take a screenshot from the USPS and FedEx tracking that it arrived. This is a multi-location business. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Registration as a Seller of Travel does not constitute approval by the State of California. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I called the number they gave me three times to cancel the contract but no one answered. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Has that happened to anyone else? Some systems only allow USPS. I just want out. Claim it and get a lot of features. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. Save. Who do I contact? When I called the number on the email, it took me to an automated service. Good luck! Respect the privacy of others. We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. After reading the contract, I did not feel comfortable. Perhaps, the finest resort community along the Atlantic Coastline. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. a 5 week time share at Island Links Resort in Hilton Head, SC. Cancel.We want out of Palmera. Phone number +1 888-887-2563. Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. and I fell for it. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. Live 5 Investigates: Dozens of complaints filed against local vacation Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. I just feel so bad for all of the people that get swindled by vultures like these. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! This complaint was posted by a verified customer. Reporter3228572. Extra VacationsSM getaways prices are based on a seven-night stay. After being told they could take a trip to Hawaii, the couple went back home to Alabama. My points being correct. They sat us down with our salesman in a large room. Type in the email address you registered with. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. Need to find a different location? This was enough to scare us away. He didn't listen to anything we said at all. We didn't start to look into it more until we got home Sunday night. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. There are no exact matches available. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. However, I cannot afford this. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account.
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