For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Can't believe these thieves are still in business/. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. This will take you to the "End Your Amazon Prime Membership" page. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. . My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Yes, we do get it back, however for a small business this is substantial amount. You have not been charged fees for no reason, you have been charged correctly. Kind regards, This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. We apologize for any inconvenience caused. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Virtual Office & Mailing Address in Fort Wayne | Regus I hope youll continue to serve more and more people and make their life happy and prosperous. Hi Latasha, Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. I replied that the only solution I will accept is for the contract to be canceled and the money returned. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Compare them below and choose the right one for your business. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Companies can ask for reviews via automatic invitations. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. You should receive your refund within 30 days after your end date. I am a small business and cannot afford any of this. Who has the free mental bandwidth to keep track? We would like to confirm that your concern is since been resolved as per the details shared with you. Do not do business with this company! Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. It is just because of the nature of my job. My membership number is XXX-0000-11111-0000. Products used:I signed up for a virtual office space. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. You're going to be billed for an entire year. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Furthermore, it's our goal to make this an efficient yet very simple process. I understand that youre disappointed. Thank you, Were clear about this from day one. For a company as big as Regus to not have a complaints procedure this is appalling. To my horror, the contract sent was being auto renewed without my consent. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Assistant Global Customer Service at Regus. Im sorry if you felt the need to escalate this. That exception is made on the understanding that an additional service retainer is payable. How did you work around that? It should also state the reason behind why you want to cancel the membership. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. The payments have since been sent to . So, I don't think there won't be an issue with it. Find workspace. Today Sandra replied to my messages on both message boards and via email. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. This sub is not for advertisements! I look forward to receiving more information from you. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Do you think the lease would end, with no consequences for Regus or the member? Assistant Global Customer Service at Regus. Well be happy to accommodate. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Go to. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. I understand and appreciate that youre disappointed, and would really like to help. The reps refuse to escalate blatant misconduct on their part to their management. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. How to Cancel Regus Contract - Community Evangelical Church My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. The process is anything but"efficient, ""simple, "or even clear. Make it brief, not elaborate. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Office Space and Coworking prices are per person per month and are dependent on inventory availability. Turned up at 450 Bath Road, Heathrow. * All prices quoted are valid at the time of application, based on 24-month contracts. Regards, Your email address will not be published. And, therefore continuing the membership is not possible anymore. We apologise if for any reason you didnt receive these reminders. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Coffee/Tea - $35 per month Do not use this scam company at all costs The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Please email me at Lorraine.brule@regus.com with your company name and details. And if you don't pay up they'll try to ruin your credit. GO LITERALLY ANYWHERE ELSE. Youll be billed each month. It should also state the reason behind why you want to cancel the membership. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. However, we will ask you to go through some security steps as part of our fraud-prevention policy. If you don't request the refund, they keep it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Regus May Let You Out of Your Contract If You Have Miss Update: a big thanks to the Luton branch who actually decided to look into my account further. I await their reply. Beautifully designed coworking spaces to help facilitate new connections. This should not come as a surprise to any customer. Is a Regus Gold Membership a Worthwhile Elite Benefit? Work from a private office by the day or for 5, 10, or unlimited days a month. I would not recommend thia company. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Go anywhere but here, Hi Eric, thanks for reaching out. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. They charge your card for amounts more than stipulated on invoices! She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Get A Quote. So when it"s important for them to sell you, there is a person to speak with. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. This company responds to reviews on average within 3 days. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Stay far away from Regus folks. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . An agreement is a formal business commitment; it should be honored and ended online according to its notice period. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Fully equipped spaces for gatherings of any size. Unacceptable billing practices. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. We have checked and cannot find any payment details set up in your account. CONSUMER BEWARE! DO NOT TRUST THESE FRAUDSTERS! they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. If processed correctly online, we would not be able to ignore your requests. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Copyright 2023 Community Evangelical Church. However when I went to check out online, their web site went blank. This will surely increase the credibility of your complaint. We sent them proof by email confirming that we could use the machines. I look forward to receiving more information from you. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Termination or breach of the contract prior to the As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. You can start your agreement on any day of the month. A member of our team will get back to you as soon as we have the details. {Address} WeWork Help Center I cannot stress enough the lack of professionalism and poor service. I contacted Regus immediately to explain the situation and cancel my service. Meeting Room Rental | Conference Rooms For Rent - Regus Well, this may seem benign at first glance, but consider this reversal. Im sorry if you felt the need to escalate this. 2.3.2. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Here is a simple format for writing this letter , To, I wish you all the best for all your future endeavors. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The temperatures in our office are 31 degrees and up everyday for the last few months. Guide to the DragonPass lounge membership program - Point hacks Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus offers flexible, high-quality and relatively inexpensive office space. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). We pay those as well. I have been transferred to a new location. Customer service left me on hold until the company closed then hung up the phone. You have been with us for several years and already experienced renewals. Then makes an excuse! Its a very common part of a business when providing goods or services to customers and then not receiving payment. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Hard revenue focused. There are only a few participating lounges in Australia, and many are closed temporarily. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0 how to cancel regus membership/account? Frustrated I shut down the second account as well. If we . You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. From,Hedy GreeneAp. thank you. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. In case, there is any cancellation fee or refund, make sure to include the same in the letter. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Oh yes. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Please log on to your online account and check that your phone number and email address are correct. Interested in a product or service at this location? No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot PDF Regus Offers Terms and Conditions Not most people, I bet. Regus appears unwilling to make these same accommodations. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Dear Ms/Mr {Name of the Recipient}, Press question mark to learn the rest of the keyboard shortcuts. Don't be fooled by that. When you sign up for a monthly experience, you are assured that you can cancel anytime. Hi Hongxu, think about how low this company is. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information You can call, but they don't know what's going on and have little to no authority to fix the issue. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I look forward to receiving more information from you. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. It is IMPOSSIBLE to get them to stop charging. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Michelle Spire Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. And they do not have to provide any notice to you at all. Restoration Fee - $290 ($3.50 per square foot) Assistant Global Customer Service at Regus. *T&Cs apply. Besides, the facilities provided by you are also impeccable. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. I checked my email and didn't see any confirmation emails from Regus. Global Customer Service at Regus. Regus flagged this review for containing harmful or illegal content.Read more. They will respond to your inquiry as soon as possible. Thank you for your comments, which help us improve. Move out, and move on. Assistant Global Customer Service at Regus. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Did yours get refunded? I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Your email address will not be published. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. It was a nice experience with the club. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. If so I might cancel my Regus ASAP as to not forget. The complaint has been investigated and resolved to the customer's satisfaction. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We use dedicated people and clever technology to safeguard our platform. You should receive your refund within 30 days after your agreement end date. This article was previously written by Matt Moffit. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. I have been charged for restoration fees even though the office was not restored at the time of my move in. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had a membership for over a year. Only pay for the services you need and access workspaces when required. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract.
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