Re: StubHub Notice of Dispute And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Its a material term of the agreement, Kimmel explained. Unfortunately, as our complaint alleges, StubHub is breaching its . The credits are valid through the end of 2022. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Only 120% coupon? 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. For most sold out events, Stubhub is a great and easy way to get tickets. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. This may include details from your tickets (so be sure to keep them), or information from the event venue. 5. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. For your convenience, we will directly add it to your StubHub account once the event is canceled.. In. In part, thats why theres all the angst. That means all of those remaining or yet-to-be-played games hang in limbo. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Viagogo refused to refund her . They're trying to claw that back. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews The agent will be able to grant you a refund if your scheduled event has been canceled. Suite 1800 Financial Center News provided by The Associated Press. Get browser notifications for breaking news, live events, and exclusive reporting. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. You can apply this coupon toward multiple StubHub events in the same currency. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Kimmel says its not as hard as you might think. StubHub sued over refunds for canceled events during coronavirus If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp 2020 CBS Broadcasting Inc. All Rights Reserved. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Stay home if you are sick and advise others to do the same. Yes Now, the company is the subject of two class action lawsuits But, unfortunately, most are canceled for now due to the coronavirus. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. 21, et. Lindsay is the author of this solution article. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. But when it came to the current situation, it didn't honor the deal, the suit claims. Refunds will be equal to the original purchase price. StubHub said they'd refund canceled tickets, but now they're taking Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. The organizers stuck to their no . StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. StubHub to refund canceled events after pandemic complaints The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. There's class action suits, that they violated their fan protect guarantee," Rossman said. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. StubHub owed him $111.36. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. But StubHub simply cant afford to play the role of banker. Paul Sawers / VentureBeat . Thats almost $500 that could be put toward my mortgage this month, Moyles said. No problem. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. What do I do if my event is cancelled? How do I get my compensation? Unless you want a refund)." SBNation.com. StubHub to refund canceled events after pandemic complaints Angry Fans Say First the Concerts Were Canceled, Then the Refunds For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. ICE Limitations. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. If an event is rescheduled or postponed, your ticket will be good for the new date. StubHub is offering the retroactive refunds now because the live events industry is opening back up. This image from. College basketball conference tournament predictions: Picks for every mens league. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. We rely on your financial support to keep making that possible. For big sporting events, when is a sellout a sellout? 3. StubHub updated their policy today. Date of experience: 20 January 2023. Solved: Event cancelled - Seller refunds? - StubHub Community All rights reserved. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Read Customer Service Reviews of stubhub.co.uk - Trustpilot Kimmel says, legally, companies cant just change the rules due to COVID-19. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to Gambling problem? Learn more about disclosing health and safety requirements on your listing. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. 8, Ch. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event.
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