The response by the manager was delayed and unprofessional. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Went there this afternoon and there was signing stating the gym was forced to close. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Join now and save 30 (no joining fee offer). Hi,There are no induction classes for new joiners on weekends. Correction: non-existent customer service. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. I prefer to go in before work so at 6am and then use the sauna and steam room. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Staff are the ones who represent the gym and are suppose to behave in a professional manner. I am still waiting for a refund and the information about the instructors.. I find the booking system for classes difficult to work out which is why I havent booked any yet. Join the 261 people who've already contributed. No contract options, student memberships, corporate offers, or pay for the year up front. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. It was a great gym to start off my journey on becoming the best version of my self. Verification can help ensure real people write reviews about real companies. Contact Us - truGym Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. the gym is very clean, the staff are very friendly and always up for a laugh! the recent cctv cameras introduction is also not only bothering me but most of us who cover. TruGym Complaints | TruGym #Fail Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot Pay a little bit more and go somewhere decent ! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Great gym that everyone feels comfortable and Staff are an asset to the place. Join the 248 people who've already contributed. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Every message I had left was not responded to directly by the manager. Absolutely the poorest new customer relationships ever!! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). They are now pursuing me for 234 claiming I never cancelled. Here are 8 tips for writing great reviews. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I'd be in two minds about renewing my membership next year. Les Mills instructors are required to complete updated training twice a year to remain accredited. Firstly, thank you for reporting this to us. They definitely make it difficult to contact them through their website. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! In the meantime, they have been taking money out of my account. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Anyone can write a Trustpilot review. We use cookies to ensure that we give you the best experience on our website. Find out how we combat fake reviews. I also send two emails through to them and I never even received an acknowledgement let along a response. We use dedicated people and clever technology to safeguard our platform. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Staff come across rude and unapproachable. A nice gym and I enjoy my early morning workouts. How many stars would you give TruGym? Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Probably because I sent it in so long ago and it shows their processing times are embarrassing. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. But the other equipment makes up for it. How many stars would you give TruGym? DO NOT SIGN UP THERE TERRIBLE! It goes against our guidelines to offer incentives for reviews. I paid for a year membership and at that point had several months left. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. 2023 Trustpilot, Inc. All rights reserved. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. If you like swimming, prepare to be hugely disappointed! 1/pool too cold to use from me joining in November to February. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 We use dedicated people and clever technology to safeguard our platform. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Not helpful at all. We also ensure all reviews are published without moderation. How many stars would you give TruGym? Management is awful only good thing about trugym . Top gym with great facilities and friendly staff that are always willing to provide support and advice. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. They now refuse to refund monies taken. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Plus, you avoid the $5 phone payment processing fee. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Correction: non-existent customer service. Been coming here for many years and have always found the staff very pleasant and welcoming. The staff and instructors are lovely and always happy to help. Our gyms come with either a sauna or steam room (some have both!) Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . But no way to resolve it. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. The number for the centre was not being answered, neither were emails. Finally. Your experience matters. Author: Stephen Greet, Co-founder. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Highly recommended. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Suggested companies are based on peoples browsing tendencies. Friendly environment for ladies only. All rights reserved. As far as I'm aware non of the members have received refunds on their memberships either. Any attempt to contact head office is ignored. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Be friendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Good equipment. | Read 41-60 Reviews out of 258 Very clean with a good atmosphere and equiptment maintained to high levels. !Poor service. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Completely unresponsive to emails. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The management are useless and very unfriendly. Lovely gym with great facilities! Waste of money. !What a disgrace. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Awful!!! This gym offers friendly staff with excellent personal trainers. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. DISGUSTING!! Find out how we combat fake reviews. Staff on the phone where rude and abrupt and not helpful at all. Staff are brilliant and very helpful. Here are 8 tips for writing great reviews. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. beyond me , they have sullied their name. Staff members were a mix bag. | Read 241-245 Reviews out of 245 without helping me with the issue in any way at all. Management ineffective and ambivalent. And the price is ok.Over all not impressed with the gym at all. Good luck getting them to answer the phone. AVOID LIKE THE PLAGUE. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. this is extremely unprofessional. God forbid you request to leave is apparently impossible! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. I bought a membership 4 years ago. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. trugym customer service. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. How many stars would you give TruGym? If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! It goes against our guidelines to offer incentives for reviews. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Verification can help ensure real people write reviews about real companies. as a regular memeber of this gym i feel it as it is my responsibility. Complaining to TruGym is difficult. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Joke of a place. Your cars are not safe! !Poor service. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Awful showers. And update your website!!!! ?TruGym this is unlawful and action is being taken. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Anyone can write a Trustpilot review. Training and fitness levels catered for the individual. Verification can help ensure real people write reviews about real companies. I use both the free weights, machines and also classes. I choose at this time to cancel our memberships and truGym continued to take money from my account. | Read 101-120 Reviews out of 258 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 It goes against our guidelines to offer incentives for reviews. I went a few times a week and they were welcoming and a great bunch of people. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Most staff are very polite. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Pool full of screaming kids. Find another gym do not get involved with them. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot I find I spend more time on looking for the weights I need and connectors rather than actually training! How many stars would you give TruGym? All of the members that I have encountered at the gym were very supportive and helpful. We use dedicated people and clever technology to safeguard our platform. Contact your local truGym via our online contact form. Companies can ask for reviews via automatic invitations. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I know several members have request a standing calf raising machine. We'll then contact Harlands on your behalf to get this resolved. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. How many stars would you give TruGym? Published on: January 2, 2023. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I'd be in two minds about renewing my membership next year. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. 0 star! The timings of the place are good too accommodate all women there. The machines, if broken are repaired quickly. Very unprofessional! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. The number for the centre was not being answered, neither were emails. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Companies can ask for reviews via automatic invitations. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Gym is always clean and range of machines is good. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Find out how we combat fake reviews. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. You buy cheap equipment and take months to repair broken ones. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Companies can ask for reviews via automatic invitations. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Join the 261 people who've already contributed. Absolutely shocking customer service. DEFINITELY AVOID TruGym and Harlands. Your experience matters. | Read 81-100 Reviews out of 267 This hasn't happened and all attempts to contact them regarding this is being ignored. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. 2023 Trustpilot A/S. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. I signed up back in August, waiting absolutely ages for it to open. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. I think there are more people than the capacity of gym. Find out how we combat fake reviews. The branch (Chatham) don't even answer my emails now! Also more weight clamps are needed as there aren't enough for the machines and free weights. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. This gym is great! it's never the same amount and do not expect any sort of customer service! We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. But I suppose you get what you pay for. Awful!!! The gym had closed down suddenly in November 2021 and hasn't provided a refund.