Regus keeps its policy for payment from customers, only. I would recommend that anyone considering using this company to think again! !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. same goes with debt collector from malaysia that emailed me abt 3 months ago. I contacted them about how processed my case after paying the fee for a virtual office. Its an automated process. My Regus ID: ********. Regus is a scam. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. For clarity, you were also charged a retainer top up. Such a transfer may require entry into a new agreement. Regus always emphasized that it keeps its policy. Read Customer Service Reviews of www.regus.co.uk - Trustpilot I couldnt see your email address or Regus account reference in your message. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Available for as little as a day, or as long as you need. No staff available for contacting on the event day. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Best, Lorraine Brule Global Customer Service at Regus. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. think about how low this company is. Need to find a different location? Share your photos and videos with others to prove the truth of your words. Receptionist only can communicate by email, even for the most important things for your business. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Our team members have always been in touch with you and worked with you to rectify this matter. Hard revenue focused. Service 110 Value 107 Shipping 48 REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp When could I get my retainer back? Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Talk to an expert. Transparency is very important to us, and all services can be opted in/out through your online account. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Why take the Change Management training from Reform Skills Inc? Regus Reviews - 265 Reviews of Regus.com | Sitejabber * All prices shown are valid at the time of inquiry, based on 24-month contracts. Access our global network of workspaces and business lounges as often as you need. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Here are 8 tips for writing great reviews. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Best regards,Michelle Spire. Submit a complaint and get your issue resolved. I still didn't get my retainer back. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Office Space and Coworking prices are per person per month and are dependent on inventory availability. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Of course, she did not reply to me yet! Give your team a place to focus, thrive, and grow, while we take care of all the details. The company left an official comment on this complaint. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Regus Office rented: Wisma Atria Singapore Paid for parking online and have now received parking ticket from private company. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We will then confirm your retainer refund date and amount in return. Originally, total costs 20k THB, but end up with 50k THB. September 14 If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. She apologized to me and promised me to rush to send me it by coming Wednesday. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Location: Singapore The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Its an automated process. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Regus flagged this review for containing harmful or illegal content.Read more. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace.