with factual information. Customer was communicated with (by e-mail) yesterday, and necessary parts for repair have been sent. Business Watkins Manufacturing Corporation has 516 total employees across all of its locations and generates $149.39 million in sales (USD). For your reference, details of the offer I reviewed appear I have provided additional photos of the damaged hot tub coverThe seems of one of the straps completly came apartHow can this not be covered under warranty? Our warranty records show that the authorized dealer did service the spa in January 2011 to replace some wooden skirting panels on the spa and to replace the 2 Speed Jet Pump. Best regards,[redacted], SpecialistWatkins' Consumer Service Center. I was told that my information was being faxed to a repair service and they will call me when they can schedule a repair. To her comment in her original complaint about "these cheap Mexican made pumps", we have already replied There are no other warranted service claims submitted for this spa. This Flair model spa has a pearl color shell and a grey skirt. Corporation does come with a two year warranty that obligates Watkins to reimburse the dealer for the parts and labor to repair manufacturing defects in the cover. Watkins does fully intend to honor all the terms of the cover's warranty and, to that end, I will be pulling the photos submitted to our warranty department to see what the photos show. Confirming receipt of complaint. They emailed the photos to the manufacturer and was later told to have us send them more pictures. Call 914-237-5606 to speak with a customer service specialist.. Watkins Hot Spring Parts Hot Tub Spa Supplies is the largest online dealer of hot tub & spa parts and supplies by Watkins Hot Spring in … support the spa's warranty terms and submitted claims the dealership submits to us. After 4 in a half years they are trying to pass off a EMP Spa that has been used for testing in their engineering facility. 3. a new electrical sub-panel If he would like to submit close-up photos of the end of the strap that separated from the cover, the edge of the cover that corresponds to that strap and any other photos that support his claim of failed seams,  I will be glad to review those to determine their failure. Best regards, BBB is here to help. Since December the stitching on one of the 4 straps that lock the cover to the hot tub has come loose and the strap is detached. We called for a service tech several times and he always told us that we needed to purchase additional filters or chemmicals which we did. As of today, the tub is still inoperable. BBB reports on known marketplace practices. Come to find out their instruction book for winterizing the tub failed to mention a very important step and the technician agreed that it should have been in there. [redacted] will await contact from the local dealer as they too remain available to the customer to bring the spa into good working order. Watkins received the cell (it took numerous attempts by FEDEX on 10/4/15). Verified employers. I also believe that Watkins advertises in such a way that clients believe their spas are "American made" when actually most of the parts are made in Mexico. Here’s where you’ll find us: Watkins Wellness® Headquarters. Please keep this manual available for reference. Only after speaking with other spa owners did we learn that the water issues was due to a faulty pump. I tried to post a review on the companies website but they would not allow me to say that the pump was made in Mexico nor would they allow me to say how much the cost of the new pump would be. Our warranty runs out in 2 days. Offered nothing in return or any compensation for a tub that now has a bulge on one side. Hot Spring Spas is a hot tub brand. 1325 Hot Spring Way This is a gas spring weighing 60 lbs., and reaching 20 inches in length, for Caldera Spas Uprite Cover Lifter. The customer has built decking or other structures around the spa that make it difficult/impossible for the dealer's technician to access the area needing repair. We do show that Mr*** spa, #***, was originally purchased from Lifetime Pools and Spas of Wilson, North Carolina and at some point, the spa servicing was taken over by *** *** *** * *** of Goldsboro. There is only 3 straps holding the cover in place now. Thank you for the opportunity to work with the spa owner and dealer on this issue. On the phone however, I refused to be condescended to, and responded in kind. How BBB Processes Complaints and Reviews. I later compared reviews on other sites and noticed a pattern. Business Not only has the crack come back but there are three additional cracks that have surfaced since the last repair. Please help us. 59-314-1505 Watkins Manufacturing Interlock Timer Board HSS(70821)(NO WARRANTY) $247.49. But to those who contend that customer service is gasping its dieing breath, I ask, could the lost art of customer feed back bring it back to life? Verified employers. As an initial aside, in the narrative of his complaint, Mr. [redacted] states that he purchased the spa during the summer of 2012. Competitive salary. BBB Business Profiles may not be reproduced for sales or promotional purposes. The dealer stated that when they attempted to work with Mrs. [redacted] and show her the test strip results about her water quality, she refused to believe what they were telling her and stated that the poor quality of her water was caused by the pump installed in January 2011. Lexington Manufacturing, operating out of Minneapolis, MN, is a full-service window, door and structural millwork component parts supplier, providing a wide variety of machining and fabrication services to meet specific customer needs. Review: About 3 years ago, my husband and I purchased a Hot Spot spa produced by Watkins Manufacturing Corp for approximately $8000. For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Think long and hard before buying or your tub too could have a bulge on one side. Part of her purchase was a limited warranty that provided coverage on the components within the spa through January 2012. So clearly, the replacement pump did not work from the start. Consumer Watkins Manufacturing Corporation is located in Vista, CA, United States and is part of the HVAC Equipment Manufacturing Industry. Their resolution is to remove the spa, bring it back to CA, cut the foam out of the bottom, try and fix the leaks, and then return to back to me, a refurbished spa. Watkins will continue to... Paid extra for the saline because I wanted it = but it has NEVER WORKED as advertised.Moral of the story - do not buy a saline based hot tub from this manufacturer. Have something to share about Watkins Manufacturing Corp? Description: Spas & Hot Tubs - Rental - Wholesale, Manufacturing, Manufacturers & Producers, Address: 1280 Park Center Dr, New York, California, United States, 92081, Add contact information for Watkins Manufacturing Corp, Sharing is caring! Flair or Aria, our color scheme and full warranty I then contacted manufacturer and sent them the cell to test Sept 2015 to make sure it was not working (the local rep has no way to test if the cell works). I believe these are deceptive business practices.Desired Settlement: I only want Watkins to replace the defective pump. We complied and maintained this spa properly in accordance of the owners manual. P: 601-936-9288 F: 866-271-7123 E: info@watkinsandco.com 436 Katherine Dr., Suite 100, Flowood, MS 39232 (Flowood Location) 919 US-51, Madison, MS 39110 (Madison Location) P.O. Response: She did purchase a HOT SPOT brand, La Palma model, spa in January 2010. We had trouble with the new one from the very beginning. Response: I gave [redacted] the information from my invoice about the Spa – Date purchased, model and serial number. In Dec. 2011 we had to replace the water pump. Finally on Nov 6 2015 called again (customer support). THe spa cover, not an issue, carried a limited warranty of 2 years and that expired in 08-07. *** ***, Good morning - I appreciate receiving notice that Mr*** has an issue with the cover on his spa. I was told when I purchased the hot tub it came with a 5 yr warranty and the hot tub cover came with a 1 yr warranty. Good morning - I appreciate receiving notice that Mr. [redacted] has an issue with the cover on his spa. We are in receipt of the attached complaint, and are actively working on it with the local dealer, Islander Pools and Spas. The second time he came out was on 6/19/19, and we paid him $110., on our debit card.) Reviews (513) 563-0440 Website. Per the "Complaint Background" section and as confirmed by the... These do not appear clearly in the photos he submitted of the solar damage. We serve the Jackson, Mississippi metro area including Rankin, Madison & Hinds Counties. While we could have simply returned the spa to the production line and sold it as a first article product, we have a business policy in place to disclose this information to whomever - dealer or Watkins employee - decides to buy the spa. In October we noticed the hot tub cover looked to be melting in places and the leather began too fade and become loose and saggy. business practices" or deceptive advertising. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Create a Watkins 1868 account to save your shopping and shipping information. The company re-branded to Watkins Wellness in March … Watkins Manufacturing was first mentioned on PissedConsumer on Mar 24, 2009 and since then this brand received 6 reviews.. Watkins Manufacturing ranks 104 of 3132 in E-commerce category. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1280 Park Center Dr, Vista, CA 92081Email this Business, Need to file a complaint? [redacted] This time he said we would have to empty it so he can take it back to the shop. Receive a Consultant discount on every order. Thank you for the opportunity to work with the spa owner and dealer on this issue As an initial aside, in the narrative of his complaint, Mr [redacted] states that he purchased the spa during the summer of Per the "Complaint Background" section and as confirmed by the dealer, Clover Pools, Mr [redacted] purchased the spa in July I have confirmed with the dealer this week that while Mr [redacted] has agreed to accept a new Ozonator to be installed into his spa and used with a granular sanitizer, replacing the ACE water care system currently in the spa Watkins will provide the parts and the labor to install them at no charge to Mr [redacted] Best regards, [redacted] , SpecialistWatkins' Consumer Service Center, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As of today, the tub is still inoperableThe technicians have seen the problem occur while here and I sent videos to Islander and Watkins showing the issue and at first they said it was the filters, then the skimmer wasn't installed correctly, then electricalMy electrician came out and said no electrical problems but we replaced breaker anywayThen Islander replaced jet pump, control panel and circuit boardThe tub is still not fixedIf it can be fixed where everything is working properly including LED lights, I would like an extended warranty for peace of mind, if not I want it replaced with a new one or my money back, Watkins will be glad to review photos of the strap and other seams that Mr [redacted] mentioned are not holding up These do not appear clearly in the photos he submitted of the solar damage If he would like to submit clophotos of the end of the strap that separated from the cover, the edge of the cover that corresponds to that strap and any other photos that support his claim of failed seams, I will be glad to review those to determine their failure If there has be a manufacturing defect in the stitching, Watkins will honor the terms of the spa cover warranty and reimburse the dealer for the part and labor to reattach a cover strap to the original cover Please submit photos directly to my email address, [redacted] and keep in mind that our computer system will accept no more than three attached photos at a time You may need to make more than one submission if you plan to send more than two or three photosBest regards, [redacted] , SpecialistWatkins MfgCorporation, We have discussed the latest repairs that the dealership completed, and as of last Tuesday (August 23rd, 2016), according to Mr***, the spa is working according to expectations We have documented the communications on file, and will continue working with the local dealer should any other issues arise, Thank you for advising Watkins of a Revdex.com complaint filed by *** *** *** of Goldsboro, North Carolina. Watkins Manufacturing Corp The Company provides outdoor spas, portable hot tubs, and hot tub accessories. We will continue to respond to inquiries and complaints The customer's statement that "they denied my request of replacement because the spa is almost a year old" is not accurate if he is speaking about [redacted]. Response: Customer Serivce. Had the spa not been pulled from the production line, it would have been wrapped and sold to one of our dealers as a first article. Contact Watkins Manufacturing customer service. They are demanding a new spa (which the Flair is) in the shell/skirt colors of their choice and with three years of warranty coverage. This is what prompted research into the quality of the replacement parts provided by Watkins. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So the technician gave us an 800 number (*** ********) to call their manufacturer (Watkins) while he was here. Watkins will provide the parts and the labor to install them at no charge to Mr. [redacted]. All such spas are given the additional identifying tag of "EMP" as they are most often purchased by our own employees. We have not delayed or stalled to outwait some warranty expiration. Customer was communicated with (by e-mail) yesterday, and necessary parts for repair have been sent. I am unaware that there is a difference in "asembled" in Mexico and "made in Mexico" Whether it was "assembled" or "made" in Mexico, Watkins continues to erroneously state that the products are American made. Search and apply for the latest Direct service professional jobs in Watkins, CO. The warranty service tech that the dealer provides, came out at least 6 times within the past year to fix numerous issues. I called the repair shop and was told that Sunshine stated that they did not sell the spa and they would have to get with Hotspring to see if it is under warranty.Desired Settlement: The repair shop stated it would at least 10 days before they could come out and from there it could take longer if they have to order parts. The Now Platform is Latham & Watkins’ global enterprise service delivery platform. He stated it would take a couple of hours to review and would get back to me the next day. Their 2005 spa, were it in pristine condition, carries a suggested trade-in value of approximately $800. Therefore in the interest of consumer protection, I would like to escalate this complaint to the next level in hopes that these unfair business practices will be investigated by the proper State Agencies. Customer Service Manager at Watkins Manufacturing Corporation. Watkins will forward this feedback to his dealer for their future consideration as well. Fortunately these were under warranty. on the side of the hot tub cover steam from the hot tub is leaking through the seam where the 4th strap was. Please let us know how we can help improve your Caldera ownership experience. I forwarded my E Mail from the 14th again to [redacted] asking what is going on with my spa. spas. Watkins Manufacturing consumer reviews, complaints, customer service. The initial crack developed within three years of the purchase of the spa. Watkins Manufacturing . We purchased a hot tub from Custom Pools, Hot Springs Model #****** PX, on 7/16/17, for $5,000.00, on our credit card. Plus these parts are made in the US and usually have a warranty of 3 years. Become a Watkins Consultant and start your own home business today. We contend that they either replaced the pump with a defective one or the factory trained technician knew all along that the pump was defective but did not admit it until the warranty was out. 2. a new spa cover I have been very patient through all of the service trips, the time off from work to meet the service tech, and the aggravation associated with our brand new spa. Watkins Wellness® is an international company headquartered in Vista, CA, with locations around the globe. [redacted]' only participation after the sale is to provide a limited warranty for the repair of manufacturing defects for an identified period of time. Corporation Specialties: Watkins Manufacturing produces Hot Spring Spas and Caldera Spas. Corporation, Review: Hot tub purchased from local dealer (Clover Pool Rochester NY) summer of 2012. Live Well.™" VISTA, Calif., March 10, 2016 - The world's largest manufacturer of hot tubs and maker of Endless Pools® aquatic fitness products, Watkins Manufacturing Corporation, has rebranded itself as Watkins Wellness™, with a new logo and tagline, "Feel Good. There has never been a warranty provision for the replacement of a spa for any reason. Be the first to review! We suggest that you take some time to carefully review all six sections. Please advise if any further information is needed at this time. 47 open jobs for Customer service manager in Watkins Glen. As warranty coverage for the components in her spa did expire almost two years (20 mos.) Thank you, We are reporting Custom Pools and their manufacturer, Watkins, because they are doing nothing to rectify their error and our situation. I have confirmed with the dealer this week that while Mr. [redacted] has agreed to accept a new Ozonator to be installed into his spa and used with a granular sanitizer, replacing the ACE water care system currently in the spa. You may need to make more than one submission if you plan to send more than two or three photos. 59-314-1502 Watkins Manufacturing 70375 PCB, Main Circuit,230v(NO WARRANTY) Add to Cart. Watkins has been holding this Flair spa for the [redacted]s since June 2013. BBB remains operational and focused on serving our business community. 5. free freight, delivery of the new and removal of the original spa by the local dealer He offered her a reduced price on her purchase of a factory-approved pump, but she declined. Response: This Bengal spa has had surface crack repairs done by both the locally authorized dealer and by Watkins. I will also call the dealer and Mr. [redacted] as needed to gather further information before I give a full response to this complaint. As recently as September 9, the same day that they filed this Revdex.com complaint, Watkins reached out to Mr. [redacted] via telephone in our continued desire to provide the Flair model spa to them at no charge. Corporation. The technician also spoke to her and agreed that the reason our hot tub is leaking is because they failed to include that very important step to winterize the hot tub. The leak is now rotting our wooden deck and our sliding wooden door. He fixed one leak but had to come back because it was leaking again. Custom Pools manufacturer (Watkins) is doing nothing about our. Jay Robb Enterprises. Job email alerts. not including installation. factually that the jet pumps installed in our spas are not made in Mexico. We appreciate that the locally authorized dealer has been willing to work with her despite her commentary and conduct in their store and on the telephone with both dealer and manufacturer employees. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Watkins Mfg has left us with a spa in much worse shape after their repairs and a poor attempt to make this unfortunate situation right-Desired Settlement: Replace our tub with New 2013/2014 Hot Tub (not pulled from production and messed with) Business Profile. For your reference, details of the offer I reviewed appear below. We were always told that something other than the pump was the problem and we purchased everything that was suggested. The respondent has not addressed the charges of unfair business practices ahd has opted instead to attempt to vilify this plaintif Use RevDex to, Increase visibility and credibility of your review by. We’ll guide you through the process. Review: In January of 2013 we purchased a brand new spa from a local dealer in [redacted] FL. We have been very patient through this process and have allowed the many attempts to repair on site off and site. Therefore the customer is constantly replacing parts at highly inflated prices. Please try again later, or report it to our customer service team. Watkins Manufacturing Corporation, located in Vista, California, is a manufacturer of portable hot tubs.The company was founded in 1977 by Jeff and Jon Watkins. Both of these I later learned are pump related issues. NOTE: There has never been a warranty provision for the complete replacement of a spa for any reason. He refused to work on the pump citing, and I quote, "I have no interest in working on that cheap piece of Mexican made junk" Job email alerts. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Watkins has made no In order for them to remove the spa, one side of my lanai enclosure will need to be removed and part of my fence will need to be removed. Watkins Mfg. Some say that customer service is a lost art. I told him that was a mistake I use the only and original owner of the hot tub. You can call Watkins Manufacturing at +328 962 3270 phone number, write an email, fill out a contact form on their website www.watkinsmfg.com, or write a letter to Watkins Wellness, 1280 Park Center Drive, Vista, California, 92081, United States. What do you think? Cell failed again, 2nd time July 2013, but this time Watkins (manufacturer in CA) revised the install procedure done by Clover (NY retailer). Business For self-care that not only soothes, but solves. With the work done by their skilled technician, we do not anticipate that his spa will require further service. We have put $9,000 in to this hot tub in good faith and this is so far the only problem we have had. They initially chose the redwood color and then refused our offer completely. The third attempt the local dealer under direction of Watkins Manufacturing took the spa off our property to their shop to attempt the repair, the crack came back. Regards, Either the heater would not work or the water stayed green no matter what we did to it. Box 320639, Flowood, MS 39232 (Mailing) Also, I question the need for the unnamed respondent to attempt to vilify this plaintif with erroneous information about my conduct in the store which was nothing short of gracious and exempliary. When I contacted the dealer, they admitted to having an issue with the moto massage jets. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The stitching has also come apart in a few other places and the leather has become more loose. As a matter of policy, BBB does not endorse any product, service or business. We are not aware of the spa's current performance but we do wish her well and encourage her to maintain a good water chemistry routine to prolong the life of all of the components in her spa. For help finding your consultant's number, call Watkins 1868 customer service at 1-800-243-9423 for assistance. Because the dealer is sincere in their intent to complete the work necessary, they have made several trips to the site to attempt to repair it. Watkins will be glad to review photos of the strap and other seams that Mr. [redacted] mentioned are not holding up. I asked him to look at his records and he would see that these issues started shortly after the spa was purchased.Desired Settlement: If I am required to remove my enclosure, take down my fence, and remove the defective spa, I feel they should stand behind their product and replace it. Thank you for the opportunity to respond to the complaint submitted earlier this month. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. [redacted] has fully honored the terms of the warranty to resolve the lights and jets issues. Vista Distribution Center. 1. a new 2013 LIMELIGHT Flair model spa (note: Watkins has not made the Tiger River brand of spas for several years; we have offered the [redacted]s a comparable size spa from our 2013 Limelight brand) Watkins Mechanical is the local leader in quality, value, and service. I waited 2 days before I called back to find out what was going on – when I called I was told that [redacted] was on another call, then asked for my information and was told that would be past to [redacted] and I would hear back soon. We have underscored our confidence in the spa by offering a full year of warranty coverage on it. We were shopping at [redacted] one weekend in December and told the rep who sold us the hot tub about the cover. I have explained this in detail to the [redacted]s and advised them that Watkins does use EMP-designated spas to resolve spa owner issues such as they have; that Watkins has voluntarily elected to exceed our warranty obligation by offering to replace the spa instead of continue to repair the shell. We have discussed the latest repairs that the dealership completed, and as of last Tuesday (August 23rd, 2016), according to Mr. [redacted], the spa is working according to expectations. Nothing seemed to help. Hot Spring is the world's number-one selling brand of indoor and outdoor home spas and portable hot tubs. misrepresentations about our products or the components that go into our But it leaks. We were sorry to hear of the delays Mr*** experienced in getting his spa serviced and are happy to hear the spa has now been serviced and the matter has been resolved. [redacted] then asked me my address – when I told him my address he stated that the spa was not registered to me and I had no warranty. The tub is still not fixed. I believe that Watkins provides subquality replacement parts with short warrantys knowing they will last only a shorty while and the customer will be forced to purchase overpriced parts repeatedly. Please submit photos directly to my email address, [redacted]  and keep in mind that our computer system will accept no more than three attached photos at a time. Response: Now we have a hot tub that leaks because the disassembly of the hydro massage was not specified in their instruction book, which is the important step in winterizing the tub. I have been dealing with the manager at the dealer, but he only works 2 days a week. We live in ** and the weather never gets too warm and we thought it was odd for this problem to happen. Watkins Wellness is the world’s leading producer of hot tubs and we’re looking for top talent to join our team. He advised that it was not defective "from the start" and was not the cause of her water chemistry issues. Watkins Manufacturing 10565 Medallion Dr Cincinnati OH 45241. BBB Business Profiles are subject to change at any time. That was out of the question. In 1986, Watkins Manufacturing Corporation became a subsidiary of the Masco Corporation, whose company portfolio includes Delta faucets, Kraftmaid Cabinets, and Behr paints.. 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