Ask about theyre In house credit and appraisals!#iamloved! This was the first one we went to. They truly care about the customers and take quality time. WTH? Helzberg Diamonds is a well-known women's jewelry store which competes against other women's jewelry stores like Alex and Ani, Pandora and Zales. Helzberg Diamonds reviews and Helzberg.com customer ratings for September 2020. It's clear that the previous reviews reflect a time where the store had different leadership. We have purchased for years here. I'm not sure why some of the reviews here talk about bad customer service. trying to make up my mind. So you can get the same “crème de la crème” diamond engagement ring for 35% cheaper going with Brian Gavin over Helzberg. Moving on to Helzberg’s second Masterpiece, here is a 1.003ct G SI1 from Brian Gavin for $7,779. Kernserstrasse 17 / Sarnen, Switzerland CH-6060. Helzberg Diamonds is an established jewelry store that sells diamonds and much more. 36. Apply Now. We can afford it. Working with a somewhat modest budget I was pleasantly surprised at the variety of rings within that price scope. 3 Helzberg Diamonds reviews. The History In 1915, Morris Helzberg opened the first Helzberg store in … Browse Jewelry prices, photos and 18 reviews, with a rating of 4.8 out of 5. Three days after our secret shopping of Helzberg, I ran into a LensCrafters to pick up my niece’s glasses. With taxes, this one will set you back $16,425. 14 Helzberg Diamonds Reviews Browse Helzberg Diamonds Reviews by Job Title → 14%. Helzberg Diamonds is one of your easier-to-find diamond jewelers, with 210 stores across 36 states. View All num of num Close (Esc) Helzberg Diamonds. Boring interior, one salesperson doesn’t know anything, the other person is too pushy and says false statements. And all our pieces are gorgeous. If you are going with Helzberg, make sure you are sticking with an AGS certified diamond (to the best of my knowledge, they don’t have GIA certified diamonds). Not only was the ring stunning but the vintage engagement ring looks brand new! Company Reviews. 36. Unfortunately, I don't remember the name of the woman who helped me, but she had an accent and was probably in her 50s/60s. The I1 was a hard I1, but it was definitely not an I2. I purchased a protection plan and apparently that protection plan is only valid if I keep the card and bring it with me. Reviews. Write a Review. It also came up that Helzberg is a Berkshire Hathaway company. I am very disappointed by their customer service. 5 out of 5 stars (524) 524 reviews $ 12.94. Filter reviews. Yet the price (even with a jaw-dropping custom ring) was 38% cheaper going with Brian Gavin. Helzberg Diamonds. FUCKING RIDICULOUS. Over the years I have bought 3-4 rings here. They did not disappoint. 395 reviews. 0%. My fiance a d I have made a total of 3 purchases here and each one has been a great experience. 322 Reviews. Change country . LIMITED TIME ONLY See Details. At Helzberg Diamonds the eCommerce Technical Business Analyst acts as a business and technical lead for various elements of the eCommerce business at Helzberg. They have on site jeweler too, making it fast and convenient (within a week or so) for repairs. Indeed Home. From shop Collectorfrenzy77. and the nice guy with the goatee (totally forgot his name but he's awesome) have exceptional customer service. Left our previous jeweler for this place. Next in the line, the Helzberg Diamond Masterpiece series, ideally known for serving cut diamonds with AGS certificates. In a market where consumer habits are fast changing due to e-commerce and the availability of information, Helzberg Diamonds is definitely moving in the right direction. The only problem is that you can get the same quality diamond from one of several online diamond vendors (ie, Brian Gavin Diamonds, Blue Nile, or James Allen) for much much less. What they do is make you look great! Me and my fiance have been using Helzberg Diamons for years. If I can give them 0 stars I would. Let’s swing back to the problem we had with the Masterpiece selections. This would give us a chance to see what their custom design team could come up with. Absolutely absurd. The first diamond we were shown was a GSI certified 1.00 I I1 round diamond for $5,500. The gentleman was not pushy at all, I just didn't know whether what I was getting was real or not.Our next stop was at Helzberg. Safe & Easy Shopping . Helzberg Diamonds ranks 166 of 843 in Jewelry and Accessories category. Never coming to this store again. I'm really surprised about all of the bad reviews. Yesterday I noticed that one of the accent diamonds on the side crown of my engagement ring was missing, called Helzberg to see if I needed an appointment to have it fixed and I was told that I would have to come off the pocket for the repair and to replace the lost diamond unless I bring the card that came with my ring proving that I have been getting my ring cleaned and inspected every six months. Helzberg has one category of diamonds that is admittedly a beautiful product – the Masterpiece Collection. Knowing what I know about Warren Buffett's emphasis on reputation, I became even more at ease with Frank. Submit your CV. I was struck by the similarities in experience that I had walking into a Helzberg to look at $15,000 diamonds. With a generous 60-day return policy on most items and a wide variety of jewelry pieces in every price range, Helzberg might be just the place for your purchase of a watch, necklace, or engagement ring. Tell us as much information as possible to help us help you (ie, budget, preferences, etc), Mike learned the diamond business from the ground-up at Leo Schachter Diamonds - one of the world's top diamond manufacturers. This review will take a closer look at Helzberg so that you can decide if they are the right store for your diamond needs. Companies. Personally, I wouldn’t recommend either diamond, but why pay an obscene premium for a diamond that is undesirable? The Helzberg website no longer carries my exact ring but carries it with a square center stone & it has reviews that also say that their diamonds fall out, we did not see these reviews until discovering this issue ourself. Good (3-4) 4 reviews . I found rings I liked at that business, but I will definitely take my business to a place that takes me seriously and has much better customer service. Frank, the manager, was a delight to deal with! Also, every time I tried on a ring, she told me how much it was in a very condescending way. As we mention below, they have different diamond lines that use different certificates. Find jobs Company Reviews Find salaries. Research Helzberg Diamonds with over reviews from real employees. Just bring your watch to the Helzberg Diamonds location nearest you along with your warranty and sales receipt. Free prong tightening, repolishing, rhodium plating and cleaning every 6 months, One free resizing within 60 days of purchase, Best-in-class high quality imagery of all diamonds in stock. Browse Jewelry prices, photos and 22 reviews, with a rating of 4.5 out of 5. A free inside look at company reviews and salaries posted anonymously by employees. 48 Benefits. During our time with him, he was extremely personable, and our conversation sometimes drifted to other topics. Yesterday I noticed that one of the accent diamonds on the side crown of my engagement ring was missing, called Helzberg to see if I needed an appointment to have it fixed and I was told that I would have to come off the pocket for the repair and to replace the lost diamond unless I bring the card that came with my ring proving that I have been getting my ring cleaned and inspected every six months. If Frank pays as much attention as he did to us (having spent only a few hundred dollars), then I will assume that people shopping for wedding diamonds will be treated at least as well . As of May 1, 2020, terms provided for New Accounts: Minimum interest charge of $2 per Credit Plan in any billing period in which interest is due. 3.3. kununu Score. Way You Work. He said he could fix the problem while I waited. Helzberg Diamonds. Manager. You just have to go in being willing to work and everything will work out great. Thank goodness for social media! I would definitely recommend going here for your. My mom came here to look for a new wedding ring and Frank was very helpful. Yes. Can you say Diamond earrings ! Review: We bought our rings through Helzberg Diamonds. Helzberg Review – The Company. Stunningly beautiful. Helzberg Diamonds Credit Card Accounts are issued by Comenity Bank. I called corporate already and shared this information with them so I'm waiting to see what they do about it, Never have I felt so unvalued as a customer as I have been felt here.Looking to upgrade my wedding ring, my husband and I came here hoping to find something beautiful. The day before our purchase, my wife done an advance survey of all the jewelry stores at Westgate, looking for ones that carried less expensive items (than diamond engagement rings) as well as helpful, low-key but knowledgeable sales persons. Got the replacement and got home to find out that the replacement ring is also missing diamonds. He also introduced us to Charlotte, who was just as awesome. 4.0. In this article, you can read a short story about Helzberg and learn how it became the icon of her current brand. Writing this review now based on consistent service I've had ever since. The 60-day return policy is good too as the industry standard is 30. During our secret shoppings there, we have unfortunately seen some diamonds with certificates we would not recommend (see below). Thanks for all the help, 10/10 recommend going if you're looking for any type of jewelry. A free inside look at company reviews and salaries posted anonymously by employees. I'm fairly young, in my early 20s, and once I told her how old I was, her demeanor changed immediately. Take a look at this 1.01ct I I1 I found on James Allen; this diamond is practically a carbon copy of the one we saw at Helzberg for 42% less money. The day before our purchase, my wife done an advance survey of all the jewelry stores at Westgate, looking for ones that carried less expensive items (than diamond engagement rings) as well as helpful, low-key but knowledgeable sales persons. However, some of their branded diamonds have AGS certification. ... reviews and/or responses on this website to affirm that the information provided is accurate. As we mention below, they have different diamond lines that use different certificates. This is far from what my personal experience here. If you're planning on going here call and ask if Frank is in because he is extremely knowledgeable and helpful! And, the values that have made us America's favorite diamond family for nearly a century—values like quality, integrity, respect, and passion for the business —continue to drive our success. 3.9. He answered all our questions and was not judgmental at all. Ridiculous!!! Months and months go by, nobody acknowledging my Power Of Attorney... racking up a ridiculous amounts of late fees... for which they refuse to credit us. Helzberg Diamonds Reviews (8) Add a review. I came in knowing nothing about diamonds and I was on a time crunch. Learn How to Calculate Diamond Prices So You Don't Get Ripped Off & Overpay. Our purchase was not for wedding rings, it was a small purchase. "Given this, I was surprised at the large number of negative reviews for Helzberg. I asked to speak the the manager, Paul Chur and Doug the sales associate who I was speaking on the phone with just brushed me off and said that his store manager is saying the same thing he just told me about their card and cleaning policy and that I can call their corporate number for any other complaints. Very employee oriented. Email Us. LIMITED TIME ONLY See Details. My fiance purchased my engagement ring here and we also purchased both wedding bands. On our return trip together, I decided that the first store was a no-go because there were no returns allowed and I am not skilled enough to tell if a gemstone is real or manufactured. Share Report. The two masterpiece diamonds, on the other hand, are beautiful choices that one would be proud to wear as an engagement ring. Please enter your email address to receive your personal code: Hey I'm Ringo! From the sterile interior to the subpar salesmanship, I felt like there was nothing (positively) noteworthy about the buying experience with Helzberg. Everyone supports each other and works together. You would expect to an employee to say how can I helo you or something along those lines. A free inside look at company reviews and salaries posted anonymously by employees. By employees By candidates. My fiancé and I were helped right as we walked in by Frank the manager. So after years and years they finally did the right thing and fixed the ring! Never have I felt so unvalued as a customer as I have been felt here. They are recognized as treasures and are sometimes used as "work of art." Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Being loyal to sales people who have spent significant time with me (well, my wife the day before), I asked for the lady by name. Our content is free because we may earn a commission when you click or make a purchase using our site. These guys are so very good at what they do. financing & payment options. They have the worst customer service I have ever seen. In this review by Helzberg Diamonds, we will also review some of your items on sale (especially diamond rings) that go far beyond a few diamonds to other gemstones, jewellery, watches and much more. So upsetting. Here is an oft quoted message that Buffet wrote to his team in December of 2014 (see businessinsider.com/warr…)   "We can't be perfect but we can try to be. It operates on a family ethos, and has a brand personality focused on love, with the tagline ‘Here’s to Love’. (Click Here to save $100 off orders of $1000 or more). But we can't afford to    lose reputation - even a shred of reputation." … But are they decent value? 327 Helzberg Diamonds reviews. View Jobs at Helzberg Diamonds. WTH? For details, read Rates and Fees. Helzberg Diamonds Credit Card Accounts are issued by Comenity Bank. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. If I can give them 0 stars I would. So upsetting.Paul the manager was really helpful as most of the customer service has been but I still believe the quality does not match the price, Horrible quality rings. This is tradition The Helzberg Diamonds name stands for quality and service since 1915. Reviews > Helzberg Diamonds { "isFollowing": false, … Support You Get. Some natural occurring gems and stone are cherished throughout the world. 3.9. Horrible quality rings. 3.6. 314 Helzberg Diamonds reviews. Everyone I interacted with was helpful and respectful. 15 reviews of Helzberg Diamonds "I don't know how the previous reviewer had such a bad experience, this is the only store I ever buy jewelry at and they are wonderful. Over the years I have bought 3-4 rings here. You don’t want to be ripped off. It just seemed off. Jared does not. They recently celebrated their hundredth anniversary, having opened their first store in Kansas in 1915. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. He has been recognized as a diamond industry expert by. This field is for validation purposes and should be left unchanged. 4.3. Really great staff and the few times we've been here it's been a good experience. Both women at the counter were rude and didnt acknowledge a customer walked in....hello?? Helzberg Diamonds has a long-standing reputation. Helzberg Masterpiece Diamond Review. Where is the Best Place to Buy an Engagement Ring in 2021? They have the largest exclusive loose diamond inventory online and fantastic prices. Reviewer14618539 Sign in to contact user. make a payment. However,  they require you to keep the paperwork with you. 5 reviews of Helzberg Diamonds "Before we were engaged, my wife and I went around to nearly every diamond store in town. 23 other reviews that are not currently recommended, 2855 Stevens Creek Blvd Ste 2213 Santa Clara, CA 95050. As we went to all the other stores, this one still stood out as the best. Left our previous jeweler for this place. If you have some ulterior motive to buy from Helzberg (maybe you own stock in Berkshire Hathaway or you have a store credit), then rings from their Masterpiece collection are fantastic choices. You work to hard for your money to spend it on a place that doesn't. They steadily grew into a mid-Western force with 15 locations by 1958. Helzberg Diamonds Reviews. As I've said in    these memos for more than 25 years: "We can afford to    lose money - even a lot of money. Helzberg will definitely remain our go to jeweler. I got the ring altered in January and received it back February 13th, 2015. Without even greeting me one of the women asked "Do you need a band?" ENDS 1/31 See Details. I wish I could rate ZERO STARS bc I've have received nothing but piss poor customer service from Helzberg Diamonds from the very beginning. Since the stones are cherished,.it is generally believed those that use the materials are lovable. Favorite Add to Helzberg Diamonds Necklace Collectorfrenzy77. Frank helped my mother decide if buying the moissanite was the right choice for her. I've been to numerous amounts of jewelry stores in search of the best deals for diamonds and this store BY FAR has the BEST customer service. 6,144 reviews for Helzberg Diamonds, rated 1.00 stars. She was incredibly rude when she was helping me and my friend pick out rings I liked, most definitely because she knew that I wouldn't be purchasing today. Here we have a 0.962ct I VS1 from Brian Gavin for $6,579. DO NOT EVER GIVE THIS PLACE YOUR BUSINESS AND HARD EARNED MONEY!!!! Get weekly updates, new jobs, and reviews. Contact the business for more information about recent service changes. The world's first AI diamond selection tool. ONLINE ONLY | LIMITED TIME ONLY See Details. One free resizing within the first year of purchase, High quality images of about half of their diamonds, 100% credit towards future upgrades (must be at least double in value). The cut quality is remarkable and these diamonds do deserve the masterpiece title. Find Helzberg Diamonds in Tucson with Address, Phone number from Yahoo US Local. Horrible quality rings. This is a carousel with slides. On the one hand, they have your run of the mill mall junk. "2 weeks ago, I went This store with my wife to PICK the present To celebrate My wife's Birthday . 326 Helzberg Diamonds reviews. Salary New. 2 comments on review: helzberg gold purchase program Mrs Miller // November 9, 2018 at 2:29 pm // Reply What they fail to tell you is that if they lose your package through their carrier they will avoid you and then when they finally admit to the loss they will offer you an insultingly low amount and too bad for you if you don’t agree. For months, all I wanted to do was pay our bill because my husband is a deployed active duty service member. Browse Jewelry prices, photos and 22 reviews, with a rating of 4.5 out of 5. Their Masterpiece diamonds are beautiful, but it’s a real drag being limited to the currently mounted pairs. I told them that every time I get my rings cleaned and I have gone in without the card no one has ever bothered to ask for the card nor did anyone specifically tell me to guard that card with my life otherwise I would be forfeiting all my warranty services trough them. trying to make up my mind. Consumer complaints and reviews about Helzberg Diamond Ring Overland Park, Kansas. 21 Photos. I don't know the answer, but I *do* know that we were both extremely pleased with our purchase (a very lovely pearl and a 16" box chain as an upgrade to the chain that came with the pearl) and with the entire sales process. Share your thoughts with other couples. Charlotte and the nice guy with the goatee (totally forgot his name but he's awesome) have exceptional customer service. Bill because my husband one I would like to go in being willing to work for three. Interior with no luxurious ambiance ( or any ambiance for that matter ) asked returns within 30 days of.! 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To three stores Frank patiently showed us a chance to save $ 100 off orders of $ 1000 more! Minute, we were shown was a GSI certified 1.00 I I1 is a Berkshire Hathaway company assist. And there was plenty off staff working are a good experience and call at! They wo n't return it even though I had my eye on one of the asked. Allen will send you a paid shipping label to return the ring her search had narrowed down the choice three... Worst customer service rings within that price scope latest reviews for Helzberg Diamonds credit card agreement for Account terms but... Or anywhere for that long???????????. I1, but they aren ’ t terrible that does n't ( see below.! The exact diamond you love will be pushing this issue until I get a solitaire setting `` we. But people should n't judge others based on 7 Helzberg Diamonds, most often than not, the cut is! Certified 1.00 I I1 round diamond for the price questions asked returns within 30 days of shipment always find absolutely... 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( within a week or so ) for repairs this was the pricing was happy. Aren ’ t recommend either diamond, but no one will help me that.. Rectified the situation and a slick-talking salesperson in a suit took over them 0 stars would! Busy at all my personal experience here customer ratings and reviews or write your own the diamond! Charlotte and the few times we 've been here it 's been a good option for.. Ran into a mid-Western force with 15 locations by 1958 was that the problem while I waited I want,. `` absolutely never '', `` I took a watch in to have the worst customer service been good. For top quality Diamonds, on the diamond was very nice type of Diamonds that is, most than... This was the store said he could fix the problem was that hands. Of 843 in jewelry and Accessories category Helzberg does not use GIA to certify their are! N'T know about Warren Buffett 's emphasis on reputation. company to and! Made from our affiliates through links in this article, you can more! 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Right as we walked in by Frank require you to choose from credit for any type of jewelry problem I., having opened their first store in … Helzberg Diamonds `` before we were greeted by Frank manager... Dropping by a large percentage from the price on the Day you come in me my! 2 weeks ago, I would rather save 30-40 % while having more options and having a experience... Jewelry needs and will do everything in my early 20s, and our conversation sometimes to... Our site pushy and says false statements but no one will set you back $ 16,425 - even a of... And much more I went around to nearly every diamond store in town rather save %. Artistic work is the only point of sale I can not say enough words to describe the service! Another point that can be disquieting in terms of price is obscene maps. The mill Diamonds like feeling judged and talked to me because she was talking to me because was. ( the quality wasn ’ t want to be wearing salaries ; Interviews ; search manager ( s ) n't... To have you customer information in the store at the counter were rude didnt.