I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Called back for refund. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I purchased a Citi field parking pass for Mets opening day. We were going just to see one of them. Their tech team looking into it or b.) I don't know how your company seems to think that 120% is of equal value or better.
Action 9 helps customer get StubHub refund despite policy change If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. If you sell on Stubhub they will waive the sellers fee. Do NOT buy Canadiens tickets from here. I contacted Stubhub and they refused to refund my money. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! At NO stage did they advertise this game as a TBA or TBC date and time. Stub Fraud.
StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The buyer gets refunded fine, but why I am being charged their refund? In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back.
Buy sports, concert and theater tickets on StubHub! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. The tickets are wrong ones worth $148 each!! I will NEVER use Stubhub again. Crooks.
The Investigators: Ticket companies are refusing refunds for canceled My understanding is that actually money paid to a business cannot "expire", even if it is in a credit.
StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Buy sports, concert and theater tickets on StubHub! StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. As your event is postponed you are in limbo. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub changed its fine print on March 25, offering most customers just a credit.
StubHub to refund canceled events after pandemic complaints But you money hungry corporates line your pockets and just go on like we owed that money to you. You can send a private message to us here @TeamStubHub. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. So you don't think it's possible the original buyer got refunded and we just don't know about it? Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. But . StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. All rights reserved. I want my money back I am not thinking about other events that might take place in the far away future. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Remember to provide us with valuable feedback. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. 2023, Hearst Television Inc. on behalf of WCVB-TV. That's not their fault, that's your fault. Want to pick up my tickets from a UPS store. Hour on Chat and another hour on phone. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. You should only sell what's actually available. View SeatGeek . How is this right? i am not interested in a credit that expires so therefore am requesting my full refund. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. DON'T BUY ON THEIR PLATFORM!!! I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. This cookie is set by GDPR Cookie Consent plugin. We waited two hours until they decided to open the door again. On March 7th, StubHub emailed Marrali a copt of its refund policy. I lost my tickets. Please help me. Never use stubhub again. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The company blamed the difficulty of recouping from sellers during the pandemic. I would like a refund!!! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? and would like to return it? All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. I too spent money on cancelled events. I purchased tickets for a James Taylor conert and paid for them months in advance.
How to Get a Refund for All Your Tickets - Vulture StubHub's Changing Refund Policy Under Fire - NBC Boston YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. I purchased tickets to the Olympic gymnastics trials in January 2020. 3. View Vivid Seats Refund Policy.
StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. This website uses cookies to improve your experience while you navigate through the website. Keep asking to speak to someone higher! BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. follow the steps below. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Unconscionable Money grabbers. Get the latest news on COVID-19 delivered to you. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. It means they ripped me off, I guess. I will never use stub hub again. I purchased tickets on their mobile app for a college basketball game. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
StubHub offers refunds for pre-policy change cancellations No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. I'm not paying $176 when stub hub messed up my order. That's literally the only way you can get your money back from these thieves. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment.