qantas customer service agent recruitment process qantas customer service agent recruitment process

I feel I can handle most situations with professionalism.". I applied online. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Over my career, I've learned how to not let my emotions get the best of me. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Nice job! "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Great! I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Is there an example you can cite of a time when you had to say no to a customer? These may be used as an additional objective, reliable and relevant assessment method. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? It is just talking into the computer or phone (depending on what you use). The first hour was just kind of introduce of the position and the company. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Deals on Qantas flights across a range of Australian and international destinations. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Sydney NSW. If successful, hopefuls move on to a second round of interviews that typically take . He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. There was a question about working in a high pressure environment Salary ok. Just make sure you work for Qantas and not a contractor. I think they were two to three minutes each. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. You have provided a good definition of what being professional means to you. 1. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. It consists of five questions. Great! Step 1; Applied for job. Remind the interviewer of all you have to offer. When did you have to say no to a customer. Some of these questions were timed. 1. Apply for Customer Service Agent Perth at Qantas Airways Limited today! To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Great job! I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Short seminar followed by a one on one interview. I got 5 questions based on my CV and resume. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. We're continually finding new ways to deliver a memorable customer experience. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Did you do anything notable? Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. We do not have advertisements on our pages but we do try to make money through paid-memberships. They have really good training and they are a very supportive, helpful and fun company to work for View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Will you cover the medical costs. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. With lots of ways to use your points, youll be sure to find something you like. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. What is the hiring process for remote jobs at Qantas? Around 20 of us were arranged to seat in a area, professionally dressed. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Book and manage your trip with features such as check-in, seat selection and boarding pass access. I interviewed at Qantas (Sydney) in June 2017. As you answer, keep this in mind. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). It consists of five questions. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Provide prompt, accurate, and friendly customer . I am aware of other accessory and grooming policies that your airline has. Are you good at math? Good job! "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Ground Crew/Ramp Agent - Sydney Airport. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Interviews for Top Jobs at Qantas. 2 of them, i just need to say yes or no. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. I found it daunting as you are receiving no feedback. In this role, I also took orders and handled customer inquiries and complaints. Designed for small to medium businesses. It will redirect you to the airline's official page. A poor customer experience and how did you handle 2. Would you have any issues in doing this? Is was good kit much to expect and they want you to answer must research. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. I received a scenario which you had to remember key information from. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Great job! I found it daunting as you are receiving no feedback. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Find departure and arrival information and view ouron time performance. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. It was 5 questions about customer services. Have you ever had a difficult situation with a customer and how did you resolve it? I applied online. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. how did you handle it? Why do you think you're a great fit for the role? "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. I had a chat interview for my first processing. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Join to connect Qantas. Options for mobility and medical assistance and first-time flyers. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. describe a time you solved a problem without any others help. I interviewed at Qantas (Brisbane) in Jul 2016. What ideas have you brought to a previous role that have benefitted other staff? If the policy allowed, I would let the customer know that I would be happy to oblige their request. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. The process took 3 months. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. This takes place over the phone or online and gives management a better sense of the candidate. . Step 3; Invited to do a psychometric test. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". "I would not have any issues with the dress policies that you have in place for your staff. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I had a chat interview for my first processing. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I applied online. I would work hard to understand the program as I am naturally someone that likes to know hows do things". I got chat interview with Qantas. If so, discuss how you successfully handled this. Skilled in Banking, Operations Management, Consulting, and Retail. The process took 4 weeks. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. This employer has not claimed their Employer Profile and is missing out on connecting with our community. A poor customer experiences and how did you handle it. What would you bring? If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Choose one of our practice interviews to help you better prepare for your upcoming interview. What candidates say about the interview process at Qantas. Competitive salary and shift penalties. Qantas doesn't accept unsolicited resumes. The minimum age requirement is 18 years. why did you leave your previous job and why do you want to work with Qantas We heard back from Qantas the next day regarding whether we passed or not. Responsibilities. The first part is an online interview. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . The Qantas Airways reservation number is ^1:832:460:1113^. One . I applied online. Another station to do your height reach test and have your documents checked over. The process took 3 months. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Contact us here. If yes, we have great news for you. Find out more about inflight dining, entertainment, seat maps and more. Quick Apply. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Adding an example will make your response more memorable and meaningful to the interviewer. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. This is your opportunity to really sell yourself! Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Choose the seat that suits you before you get to the airport on Qantas operated flights. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. They wasted my time and effort and advise me to reapply if I am still interested in their company. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. If you've ever undergone a background or employment verification check for a past job, mention this as well. 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