owner of laura buick gmc owner of laura buick gmc

Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. They were working with salesman David Powell, who has been selling cars for 11 years. Our goal is to give you a better way to purchase and service your automobile. My mistake. We would be happy to assist you in resolving your issues. Thank you for reaching out and bringing your concern to our attention. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. There is a new drive-in service area and five bays have been added to the service garage. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Your warranty covered a portion of the replacement of several internal components of your engine. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. Submitting a response indicates a willingness to work with customers to make things right. Laura Buick GMC lists hours for the sales, service, and parts departments. This is great. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. I got extended coverage for my 15 highcountry duramax through the dealership. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business havent heard back from them guess they dont want Laura Buick-GMC was also in the top 65 for Buick sales nationally. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Great team at Laura Buick GMC. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. But they're also smiling. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Schedule Service Contact Us Customer Reviews are not used in the calculation of BBB Rating. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. We are happy to assist.All the best. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Bought vehicle April 2022 with extended warranty from the borrowing institution. And followed up with everything I called about. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. He said the family environment is a nice change from other dealerships. Sign up for our newsletter to keep reading. But anyways I shouldn't have to keep calling to check up on an answer. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Visit the Career Advice Hub to see tips on interviewing and resume writing. Note that complaint text that is displayed might not represent all complaints filed with BBB. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. As discussed, we stand behind our workmanship and want to make this right for you. This profile is powered by Birdeye. Get a quote on any of the new or used vehicles from our stock. BBB Business Profiles are subject to change at any time. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. 903 N Bluff Rd, Collinsville, IL 62234 . I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. We have offered to perform this repair again to your satisfaction at no cost to you. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Service Manager. What's really unique is you can see Jack here. We're your number one new car dealership in the Greater St. Louis, MO area. ***** ****** Click the link in the email we sent to to verify your email address and activate your job alert. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Use our search function below or click the buttons of popular models to start your search! Owner at Laura Buick-GMC, INC Collinsville, IL. This was all explained to you by our service advisor, ***** ***, prior to work being performed. What does this say about GMCs professional grade? However, they would not cover paint peeling. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. ******* *******Laura Buick GMC. GLEN TANQUIY. Drivetrain. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This is a good team atmosphere, not a lot of places can say that, Powell said. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Very helpful and friendly. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Yelp users havent asked any questions yet about. Our selection, service, and professional staff will set us apart from other dealerships in the area. Yes 199. approved for the Colorado through CarGurus Dan Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. My question has nothing to do with the millage. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. 10 followers 4 connections. Two days later the check in light came back on. Along with the truck I purchased a paint/interior protection plan. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. Visit us today and see for yourself. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. You can unsubscribe from these emails at any time. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. 9 complaints closed in the last 12 months. Please reach out to me directly and I can provide you with the warranty information you are looking for. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Automatic 557 Continuous 2 Manual 6. His father will be here. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Well guide you through the process. Then why are they made available on the website for sale. Definitely will recommend to friends in the market. Accidents requiring towing is a major accident. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. The other items recommended were not since you did not authorize or pay for the additional repairs needed. 1620 E Homer Adams Pkwy Alton, IL 62002. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. After a week the check in light came back on. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Scott was very professional and helped as much as he could! You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. laura buick-gmc inc. Call 618-623-4768 or Email Us anytime! International Association of Better Business Bureaus. Only 577.00 covered by extended warranty. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. However, good things on the horizon! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Not all accidents requiring a tow constitute a major accident. It is now back with Laura Buick. Roger . We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. Get more reviews from your customers with Birdeye. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. | Learn more about Laura Waller's work experience, education . Grow your business. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. After three week they call us and we paid and receive our car. However, once a sale is completed our vehicles are removed from our website in real time. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. However, you were provided and declined additional repair work to fully repair your vehicle. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. Skip to content. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Love the truck! (705) 733-3332. Believe that I have experienced fraud and need help rectifying this issue. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Both should provide you with peace of mind that your vehicle is in sound operating condition. BBB Business Profiles generally cover a three-year reporting period.