China Southern refunded the cost of my ticket after they cancelled the flights.It was a flight originating in Kunming, connecting in Guangzhou, final destination San Francisco.This trip was for 12 February. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. If you have made the flight booking through a travel agent or a third-party, the terms of cancelation and refund may vary. The flight connects Sydney Kingsford Smith Airport, Sydney (SYD / YSSY) with Guangzhou Baiyun International Airport, Guangzhou (CAN / ZGGG). Return trip, also cancelled by airline was for 18 March.. A domestic passenger asking for ticket refund due to illness shall cancel his seat before taking off otherwise it shall be taken as a voluntary refund. China Southern apologizes to its passengers for the inconvenience caused by the London flight suspensions. My first trip was completely hassle free and I expect the same this time. If a non-passenger applies for a refund, he or she can only go to the counter directly under China Southern to handle the refund. The airline is offering refunds. If the quarantine is lifted before my original return date of February 9th will my return ticket still be valid? Depending upon the banking conditions and settlement cycles, a traveler will receive a refund in the original mode of payment. This article offers in-depth information about the refund conditions and more. You need to contact the airline corporation of your air ticket to endorse it. They organised a male attendee to push the wheelchair, however after pushing 3 steps from the cabin gate, the staff left without notifying Ms. Change Fee . If the date of the first segment of used OK ticket has been changed, the valid period shall be one year calculating from the actual start date of the first segment; validity period for special airfare ticket is in accordance with the related provisions of CSN. China Southern Airlines Compensation: Claim flight delay, cancellation or lost baggage.Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage. Log in to the website, and enter “Booking record” , then choose the booking record that you want to refund, and click “refund”, click “yes” to complete the refund after confirmation of the detailed booking information; cancellation charges will be deducted by CSN e-commerce in accordance with related provisions and the refund will be transferred to the original payment account of passenger with the specific time of received payment decided according to the settlement cycle of the bank. Tickets purchased through other channels must be refunded at the original ticket purchase channel. China … China Southern arranged a wheelchair service to accommodate her when leaving the cabin upon arrival at Guangzhou Baiyun airport at 18:40. If necessary, please call 4006695539 to apply for ticket refund. You can contact the corresponding bank or payment interface when you see a delay. Answer 1 of 6: If your thinking about travelling with them to save a couple of pounds your better paying more and not travelling with them. At present, the website does not support refunding a separate baby ticket. China Southern Airlines Cancellation and Change Policies. Kaiserstraße 77 60329, Frankfurt am Main, Deutschland S54 Html: www.scair.com. CZ302 is a China Southern Airlines flight from Sydney to Guangzhou. Change in the same flight course: passengers (excluding group passengers) with 55% discount (including) and above for CSN air tickets of “Guangzhou - Changsha”, ”Guangzhou - Wuhan”, ”Shenzhen - Changsha”, “Shenzhen - Wuhan” can change to any flights in the same flight course at the check-in counter of the airport free of charge on the travel day (subject to the boarding date on the ticket) if there are spare seats. China Southern shares fell as much as 6.7% as trading resumed in Hong Kong following the Lunar New Year break, while Air China slid 5.5% and . China’s mainland airlines, including the big three - Air China, China Southern and China Eastern - are offering free refunds across the mainland for tickets purchased before Jan. 24. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. ", "Very patient and excellent customer service by Pawan. China Southern Airlines have a well laid out policy that ensures fairness and convenience to all its passengers. You can use this to make changes in the flight, dates, cabin, and so on. Information published yesterday in Routesonline indicates China Southern Airlines is making significant cuts. From the start date of the first segment of the trip, the passenger ticket of common airfare will be valid for one year; the total unused passenger ticket, including OPEN tickets, will be valid for transportation for one year from the date of issue. China Southern also notes the situation is highly fluid, and further adjustments to schedules may occur as needed. If you still have questions, please contact 114. Take a look at the cancelation conditions: A passenger may be asked to pay a change fee as per the terms and conditions of the ticket booking and fare type. A baby ticket bound to an adult ticket shall be changed along with the adult ticket. Flights to some destinations are being suspended while flights to other destinations are being scaled … In order to ensure the airfare returns to your account safely, CSN will return it to 114, then to passenger. In 6 hours or after depart time. The cancellation was easy to do by just following the prompts on my mobile phone, using their app. 3.The passenger shall provide a copy of his ID card, original certificate of diagnosis provided by a county-level or above medical institution (equivalent to Class A Grade A) to show he can not take the flight indicated by the flight ticket (including the original medical certificate, passenger medical records and proof of failing to take the flight) otherwise it shall be taken as a voluntary refund. China Southern Airlines Compensation: Claim flight delay, cancellation or lost baggage.Get up to € 600 refund for a delayed or cancelled flight and 1.414 euros for lost luggage. Return trip, also cancelled by airline was for 18 March.. The airline is offering refunds. If office is unavailable, the passenger can call 95539 for application before the flight departs. This trip was for 12 February. If you had plans to travel within China, you should be eligible for a full refund on the following airlines: Air China, Capital Airlines, Cathay Pacific and Cathay Dragon, Chengdu Airlines, China Airlines and Mandarin Airlines, China Eastern, China Southern, China United Airlines, Juneyao Airlines, Lucky Air, Hainan Airlines, OK Air, Scoot, Shandong Airlines, Shenzhen … Enter the ticket booking management, and select the booking you want the refund for. Refund can be applied on the next day and within two years of the purchase date (local time of the departure station). China Southern, the country’s largest airline by revenue and passengers carried, employed just shy of 10,000 pilots in 2018 and operates more … Advertisement: 25 Shares: Share. I have been waiting 3 months and counting for a refund that was meant to take 6-8 weeks to refund. Moreover, China Southern Airlines offers its passengers the convenience to buy air tickets, cancel or reschedule reservations through the company app. Refunds are only available for un-flown flights. I asked him to hold my booking for a day, the next day asked him to completely change my tickets and he did not even miss a beat and got what I wanted. You are eligible for a full refund only if you cancel your booking within 24 hours from the scheduled departure. If the cancelation has been made after 24 hours, you are not eligible for a refund. We’re also happy to listen to your feedback. According to the service conditions of passengers’ airfare, passengers need to pay for the relevant changes if necessary. It was a flight originating in Kunming, connecting in Guangzhou, final destination San Francisco. Chinese airlines bear economic brunt of virus outbreak. Its main hubs are at Beijing Capital International Airport and Guangzhou Baiyun International Airport. The cancellation was easy to do by just following the prompts on my mobile phone, using their app. ... Refund and change (Change and refund of domestic/international ticket) +86 4008695539-1-1-2. 6 hours prior to depart Time. China Southern Airlines is a major airline carrier that came into existence in the year 1988. Tweet. Check the reservation information and select ‘Confirm Refunding.’. If there is a China Southern Airlines ticketing center in your city, then you must visit it to request a refund. The airline shall then deduct cancelation charges. It's all over the news. So. TRAVEL WELL INFO Are China Southern responsible for arranging my return flight or do they just have to refund me and I find and pay for my own flight back to the UK? Any answers and suggestions would be of great help … An original medical certificate and passenger medical records. A certificate of diagnosis by a country-level medical institution. If something happens e.g. China Southern refunded the cost of my ticket after they cancelled the flights.It was a flight originating in Kunming, connecting in Guangzhou, final destination San Francisco.This trip was for 12 February. Check yours here. Class of your e-ticket. You are eligible for a full refund only if you cancel your booking within 24 hours from the scheduled departure. Before the ticket is issued, passengers can cancel the original reservation record online and rebook another one. with an average flight time of 9 hours and 45 minutes. As far booking goes Garima Jain was outstanding; very patient and was paying full attention to what our requirements were. The charges for cancellation will be deducted from the mileage nearest to the valid period. Return trip, also cancelled by airline was for 18 March.. If the cancelation has been made after 24 hours, you are not eligible for a refund. An advisory from the Bureau of Consular Affairs of the Department of State of the United States officially raised the level of traveling to China to Level 4 — which is the highest advisory level due to greater likelihood of life-threatening risks — meaning that travel to China is not advised due to the outbreak of the 2019 Novel Coronavirus. China Southern refunded the cost of my ticket after they cancelled the flights.It was a flight originating in Kunming, connecting in Guangzhou, final destination San Francisco.This trip was for 12 February. If a non-passenger applies for a refund, he or she can only go to the counter directly under China Southern to handle the refund. Therefore, if you have booked airline flight tickets to Asia, the chances are that you have already flown with the Chinese airline giant. Alternatively, they can also request for a refund free of charge. AA doesn’t serve Wuhan (WUH) on its own metal, though its partners China Southern and Cathay Pacific do. She was neglected for a long time and during this period she felt the wheelchair slowly … A domestic passenger asking for ticket refund due to illness shall cancel his seat before taking off otherwise it shall be taken as a voluntary refund. If the round-trip ticket is in one piece, passengers should use it in accordance with the order listed on the ticket, starting from the departure city. China Southern Airlines Cancellation and Change Policies. First, Business Class: Free charge: 5% of fare charge: Economy Class, Y : Free charge: The time we receive your change request. Well China Southern please take note - you may not want to suspend your flights because of money, but we are all aware that it's only … In 6 hours or after depart time. The cancellation was easy to do by just following the prompts on my mobile phone, using their app. For refund on ticket purchased through our Call Center or through any of our ticketing offices, please contact Air China’s representative office nearest to you. Well China Southern please take note - you may not want to suspend your flights because of money, but we are all aware that it's only your planes that are carrying the virus around. The airline flies to 130 domestic and around 65 international locations. Take a look at the cancelation conditions: Travelers can request for cancelation of the online air ticket booking 24 hours before the … With more than 500 aircraft to its name, China Southern is also Asia’s largest airline in terms of fleet size. The amount to be refunded will be credited back to the passenger. 95539 for application before the flight segment you need to pay a change fee passengers to! 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